Privacy Policy

Last updated: October 2026

This policy explains how Totnes House Clearance handles your personal data under the UK GDPR.

What we collect

• Contact details (name, phone, email, property address).
• Enquiry details (what needs clearing, access notes).
• Basic server logs (IP, browser type).

What we do with it

• Respond to enquiries and provide quotes.
• Arrange and carry out the clearance.
• Keep basic accounting records.
• Comply with waste regulations.

Lawful basis

• Contract — to provide the service.
• Legitimate interests — to answer enquiries.
• Legal obligation — accounting and waste regulations.

Who we share it with

• Our accountant.
• Licensed waste transfer stations.
• Our hosting provider.

Retention

• Non-converted enquiries — up to 12 months.
• Job records — 6 years.
• Waste transfer notes — 2 years.

Your rights

You can access, correct, delete, or restrict your data, and complain to the ICO at ico.org.uk. Contact us to exercise these rights.

Security

Password-protected systems and secure email. We keep data to a minimum.

Cookies

See our Cookie Policy.